Returns & Exchanges
The Los Angeles Metro Official Store accepts returns and exchanges for all unworn, unwashed apparel and accessories within 30 days of the delivery date. We are committed to ensuring you are satisfied with your transit-inspired gear and offer a streamlined process for all domestic orders.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid USPS shipping label provided via email and securely package your items in their original transit-themed packaging.
Drop Off Package
Hand your package to a mail carrier or drop it off at any authorized USPS location; please keep your tracking receipt for verification.
Receive Refund or Exchange
After our warehouse team inspects the returned items, your refund will be processed to the original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing